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ISO 9001 QMS Certification for the Drug De-Addiction
Centre, Central Jail Hospital, Central Jail No. 3, Tihar,
Delhi Prisons, India |
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New Delhi, India, January 22, 2009
- Drug De-Addiction Centre (DAC) situated at Central
Jail No. 3, Tihar Prison Complex has achieved ISO 9001
Quality Management System Certification.
Tihar Jail complex is one of the
largest prison complex in the world comprising of nine
central jails. More than 10,000 inmates are lodged at
central jails at Tihar. Every newly admitted prisoner
in the prison is medically examined on the very first
day of his admission to identify his medical status
so that prisoners having various ailments are identified
and treated from the very first day of their admission.
The persons identified as drug addicts are segregated
from others and shifted to DAC for treatment. Once the
prisoner undergoes through detoxification process for
about 15 days, he is shifted to the Rehabilitation Centre
being run with the help of NGOs. The drug de-addiction
programme doubles up as HIV detection cum treatment
programme. The rehabilitation
process includes counselling, meditation and therapeutic
methods to wean him away from his addiction habits.
The scope of the ISO 9001 QMS certification covers -
"Provision of therapeutic treatment to drug addict
prisoners".
The activity of standardising the system
was started during Aug 2008 with the appointment of
TQ Vision as the management consultants to facilitate
the process of certification. A team consisting of the
Jail Superintendent Mr. Rajeeva Shukla, Resident Medical
Officer Dr. N. K. Giridhar, DAC Incharge Dr. Panda,
Deputy Superintendent's Mr. Nirmal and Mr. Matta and
Asst. Superintendent's Mr. Anjani Kumar, Mr. Mahendra
Prasad and Mr. Samendra Choudhary worked on the standardisation
process under the guidance of Mr. Rajeev Arora, Lead
Consultant, TQ Vision. Mr. Anjani Kumar was nominated
as the Management Representative. All Doctors, Paramedical
& Jail staff were instrumental in providing the
inputs & suggestions for the improvements and whole
heartily supported the implementation and the certification
process for Drug De-Addiction Centre.
The system documentation was drafted
by TQ Vision Consultantsafter studying the existing systems and
the requirements defined in the Delhi Prison Act and
Delhi Jail Manual. Systems were standardised and procedures
documented for admission, removal & discharge of
prisoners, investigation, treatment & monitoring,
counselling & rehabilitation, bio-medical waste
management, laboratory management, interview, communication,
guarding, provision of food, clothing & bedding,
sanitation, court production, handling of prisoners
property, inmates grievances redressal, etc. The ISO Quality
Manual and the ISO Quality System Procedures Manual was
released after approval from Mr. Rajeeva Shukla. This
was followed-up with the implementation, internal audits
and management reviews.
The ISO 9001 Auditing Team from STQC Certification
Services (Department of Information Technology, Government
of India) was very much satisfied with the medical investigation
& treatment facilities & system and record keeping
and identified them as the strong areas within the organization.
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The certificate was formally issued
on January 13, 2009. Speaking on the occasion, Mr. Rajeeva
Shukla congratulated all the Officers and Staff members
especially the Doctors and the para-medical staff for
their sincere efforts in formalising & standardising
the system within the agreed time frame.
Mr. Shukla also appreciated the efforts
of the consultant, Mr. Rajeev Arora, without whose guidance
it would have not been possible to achieve the ISO 9001
certification in a short period.
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We have provided consultancy and training services to establish, implement and achieve ISO 9001 Certification to Delhi's Tihar Central Jail No. 1, Tihar Jail's Central Public Relations Office, Tihar Jail's Drug De-Addiction Center at Tihar Central Jail No. 3 and District Jail Rohini, Delhi |
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